Lean Service Process Training Course - Glasgow and Edinburgh

Course Description

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By using Nissans inspired point process that is based on customer feedback the Lean Service Process course will bring about a more efficient and effective workplace by incorporating the following techniques:

• More value added activity
• Identifying, minimising or eliminating waste
• Improving technician results
• Improving service quality
• Increasing up-sell opportunities
• Putting the customer first
• Improving profitability

Due to the high practical content of the course, full participation by delegates will be required.

Prerequisites

This course is aimed at managers and service technicians

Key Benefits

 

• Set up of ideal service bay
• Improved profitability
• Vehicle service time reduced considerably
• 100% serviceable items checked
Duration

1 Day