skills for the administrative assistant training courseCareer Development Courses in Glasgow | Edinburgh | Scotland |   |
Training Course Outline
Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don't have to like the people we work with or report to, at the very least we should be able to interact positively with them. The biggest influence on job satisfaction is our relationship with others. This two-day workshop is designed for those who work in support positions, to help them improve their everyday performance in an office environment. The 'skills for the administrative assistant' training course will help you improve your communications skills, make a good first impression and develop personal management skills.
Prerequisites
No previous experience is required for this training course.
Key Benefits- Understand the importance of professional presence on the job.
- Learn how to self-manage to become more effective and efficient.
- Improve your communications skills, including listening, questioning and being more assertive.
- Increase your effectiveness in recognising and managing conflict and dealing with difficult people.
- Personal best, professional best
- Putting others at ease
- Distorted thinking
- The steps to feeling good
- Assertiveness
- Communication skills
- Asking and listening
- Non-Verbal messages
- Writing skills
- Getting ahead
- Self management
- Setting goals
- Working as a team
- Working with difficult people
- Learning to say no
- De-stress options
This is a 2 day instructor led training course.
Locations
UK Wide