the institute of leadership and management (ilm)

First Line Manager Qualifications Overview

	Level 3 Award in First Line Management	Level 3 Certificate in First Line Management
Guided Learning Hours	30	126
Duration	5 days (1 per week)	43 evenings (1 per week)
Structure	Course Induction Problem Solving and Decision Making Introduction to Leadership Achieving Objective Through Time Management Building the Team	Course Induction Problem Solving and Decision Making Introduction to Leadership Achieving Objective Through Time Management Building the Team Understanding Change in the Workplace Planning Change in the Workplace Developing Yourself and Others Managing Conflict in the Workplace Managing Stress in the Workplace Recruiting, Selecting and Inducting New Staff in the Workplace Organising and Delegating Working with Costs and Budgets Understanding the Communication Process in the Workplace
Assessment - Mandatory Unit	Work-based assignment	Work-based assignment plus Changed Management report
Additional Assessments	A mixture of Reflective Reviews, short answer questions and work based assignments.

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