solving problems and making decisionsProblem Solving Training Courses in Glasgow | Edinburgh | Scotland |   |
Course Outline
Problems occur in every sphere of our lives, but in a management context they are particularly important. In fact, its often claimed that the most important things that a manager has to do are solve problems and make decisions.
Problems solving and decision making can be seen as two ends of the same process. The focus is primarily on identifying and understanding problems and seeking possible causes. This means that decision making is greatly simplified. Some problems are easy to deal with, unfortunately for managers, supervisors and team leaders the problems they face are anything but clear cut. Fortunately, if we adopt a systematic approach, there are few problems that cannot be tackled successfully.
This two day course will look at the concept of problem solving and decision making, and will develop knowledge and skills through a range of practical exercises.
Prerequisites
No experience is necessary however, the course is aimed at all managers and team leaders
Outline
What is a Problem?
- Definition of a problem
- Sources of problems
- Stages of problem solving and decision making
- Skills involved in solving problems
- Why people fail to solve problems
- How to recognise problems
- How to define problems
- SWOT analysis
- Quad of Aims
- Brainstorming and Meta technique
- Fishbone Diagram
- Other techniques
- Identifying relevant information
- Collecting and recording information
- Sources
- Statistical information
- Interpreting information
- Representing information
- Pareto Analysis
- Paired Comparison Analysis
- Grid Analysis
- Force Field Analysis
Benefits of Attening this Course
Deligates will be able to:
- Describe the process of solving problems and making decisions
- Describe the steps involved in recognising and defining a problem
- Use and implement a range of problem solving techniques
- Use and implement a range of decision making techniques