The Institute of Leadership and Management (ILM) |   |
Introduction - First Line Management - First Line Manager Profile - First Line Manager Qualifications Overview
The ILM Level 3 Award in First Line Management and the ILM Level 3 Certificate in First Line Management are qualifications specially designed to give practicing or aspiring First Line Management a solid foundation in their formal development as a manager.
The Award is a concise qualification which gives an introduction to the basic skills, knowledge and understanding required by today's first line manager. The mandatory unit ‘Solving Problems and Making Decisions' is designed to develop practical techniques for tackling managerial problems and making decisions from gathering and interpreting information through to the effective communication of outcomes.
The Certificate provides a more comprehensive programme that builds and broadens the skills and knowledge gained in the Award. Here organisational change is explored, giving participants a deeper understanding of this critical workplace issue and providing them with the tools to plan for and deal with organisational upheaval. The crucial skill of time management is also explored in the fourth mandatory unit for the Certificate.
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