The Institute of Leadership and Management (ILM)

First Line Manager Qualifications Overview

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Introduction - First Line Management - First Line Manager Profile - First Line Manager Qualifications Overview

 Level 3 Award in First
Line Management
Level 3 Certificate
in First Line Management
Guided Learning Hours30126
Duration
5 days (1 per week)43 evenings (1 per week)
Structure
  1. Course Induction
  2. Problem Solving and Decision Making
  3. Introduction to Leadership
  4. Achieving Objective Through Time Management
  5. Building the Team
  1. Course Induction
  2. Problem Solving and Decision Making
  3. Introduction to Leadership
  4. Achieving Objective Through Time Management
  5. Building the Team
  6. Understanding Change in the Workplace
  7. Planning Change in the Workplace
  8. Developing Yourself and Others
  9. Managing Conflict in the Workplace
  10. Managing Stress in the Workplace
  11. Recruiting, Selecting and Inducting New Staff in the Workplace
  12. Organising and Delegating
  13. Working with Costs and Budgets
  14. Understanding the Communication Process
    in the Workplace
Assessment -
Mandatory Unit 		Work-based assignment
Work-based assignment plus Changed
Management report
Additional Assessments
A mixture of Reflective Reviews, short answer questions and work based assignments.

First Line Manager Profile

Entry Requirements

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