CUSTOMER CARE & FUEL ECONOMY training coursesGlasgow | Edinburgh | Scotland Half Day Course |   |
Course Description
This course is designed for drivers of lorries of 3.5 tons or more, and minibuses with 9 seats or more, who wish to obtain the skills and knowledge of saving fuel and dealing with customer care.
Prerequisites
Drivers must hold an LGV licence of 3.5 tons or more or a PCV bus or minibus license for vehicles with 9 seats or more.
Who should attend this training course?
All drivers who fall under the EU Directive 2003/59 that wish to gain knowledge on how to save fuel efficiently and also drivers who deal with customers on a regular basis.
Key Benefits• Customer care roles
• Responsibilities of the driver•Dealing with aggressive behaviour
• Acting in an assertive manner•Disability Discrimination Act
• Safe and Fuel Efficient Driving for LGV & PCV
• DSA Road Sense
Attending this course will allow you to gain 3.5 hours towards your periodic training but must be combined with another course of 3.5 hours to enable the training to be eligible to count towards 1 day of your Driver CPC.
Where a course of 7 hours is split into two parts the second must start within 24 hours of completion of the first part.
