manual handling & customer care training coursesGlasgow | Edinburgh | Scotland 1 Day Course |   |
Course Description
This course is designed to give delegates the opportunity to rethink the way they lift and handle items at work. To explore safer ways and enable them to understand the importance or the need to plan the way to carry out tasks with the opportunity to practice kinetic methods in the work place.Customer care is the responsibility of everyone and the aim of this course is to provide guidance to staff that will enable them to deal with customers effectively.
Prerequisites
None
Who should attend this training course?
All personnel in the Transport/Logistics sector wishing to gain the Driver CPC qualification.
Key Benefits
• State current legislation on manual handling operations
• Demonstrate the effect on the spine of the correct and incorrect lifting techniques
• Demonstrate correct manual lifting and handling techniques
• The course outlines, employers and employee's duties
• Spinal awareness and injuries and their causes
• Consideration to be taken before undertaking lifting & handling tasks, and assessing the tasks and risks
• Correct lifting & handling techniques will be demonstrated and followed by practical lifting, handling and include teamwork/lifting
• Be welcoming, attentive and courteous
• Be honest and fair in dealing with customers
• Respond quickly to requests for assistance
• Provide services that are fair and accessible to all
• Ensure complaints are dealt with efficiently and fairly
• Actively seek the views of customers and staff
• Review our customer and staff commitment
• Share good practice
Duration
1 DAY - INSTRUCTOR LED
