lone worker Training Course

Glasgow | Edinburgh | Scotland

Lone Worker Training Course Outline

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Participants learn how to take steps to reduce personal risks and to improve their approach to de-escalating customer aggression. After completing the course participants feel more in control, safe and confident to deal with working alone and managing aggression. This course forms a major building block in the ‘Duty of Care' employers should practice to ensure staff stay safe.

Prerequisites

None

Who should attend this course?

All employees who have to work alone, particularly those who have to visit
customers or service users in their own home. The course is designed for those that are experienced or new to work alone.

Key Benefits

The course can be tailored to your organisation. Key content includes:

  • Lone Working - Introduction
  • Assessing Vulnerability
  • Responding to conflict
  • Managing aggressive situations
  • Safety protocols for lone working
  • Putting policies and procedures into practice

Duration

This is a 1 day instructor led course, delegates will receive a certificate at the end of the course.