Customer Services

Customer Service

Course Description


For those who enjoy working with the public and have the skills to turn problems in to solutions, then a career in customer services could be the opportunity of a lifetime.  A constantly evolving industry, customer services has the potential to be a satisfying and rewarding career.

The customer service modern apprenticeship provides trainees with the necessary skills for handling any issues which may arise if they are working for a product or service supplier.

Apprentices are required to demonstrate their competence in all aspects of customer service and will work with real customers in live situations.

Regular assessment and reviews will ensure apprentices achieve the required skills to successfully complete their Modern Apprenticeship.

Entry Requirements:

3 Standard grades, grade 4 or above in English, Maths and one other subject

Areas Covered

This programme covers the following areas:
  • Maintaining good customer relationships
  • Providing excellent customer service
  • Answering general enquiries and providing customer support
Modern Apprenticeship

To achieve a full MA candidates are required to complete the Customer Service SVQ Level 3, an additional 2 enhancement units and 5 core skills at intermediate 1 - Numeracy, Communication, IT, Problem Solving & Working with Others.