The Customer Service Level 3 apprenticeship provides customer-focused staff with a qualification that demonstrates they possess the skills and knowledge to carry out their role to a professional standard.
In addition it confirms to the employee that they have a range of flexible skills backed up by a nationally recognised vocational qualification.
Examples of the units covered are:
This qualification is for those who are currently working in or who wish to work as frontline members of staff in a customer-focused position within their company or organisation. They will have various forms of contact with their customers and have some authorities and responsibilities delegated to them. This qualification is designed for people who:
There are a total of seven units to be achieved to complete the qualification. These comprise of two mandatory units plus five others selected from a group of optional units.
Candidates will normally be expected to complete the award within six to nine months.
As well as completing the required units, you'll also be required to write reports and statements to show your assessor how you meet the requirements of each particular section of the vocational qualification. Assessments will be carried out on site at the candidate's workplace and will take approximately 1 to 1.5 hours.
Scotland
Light Vehicle Maintenance and Repair
Heavy Vehicle Maintenance and Repair
Lift Truck Maintenance and Repair
Vehicle Accident Repair Mechanical, Electrical and Trim (MET)
Vehicle Body Repair and Alignment
England
Light Vehicle Maintenance and Repair (England)
Heavy Vehicle Maintenance and Repair (England)
Vehicle Accident Repair Mechanical, Electrical and Trim (MET) (England)
Vehicle Body Repair and Alignment (England)