Apprenticeship programmes

Customer Service Level 3
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What this apprenticeship teaches you

The Customer Service Level 3 apprenticeship provides customer-focused staff with a qualification that demonstrates they possess the skills and knowledge to carry out their role to a professional standard.

In addition it confirms to the employee that they have a range of flexible skills backed up by a nationally recognised vocational qualification.

Examples of the units covered are:

  • Customer Service foundations
  • Impression and image
  • Delivery
  • Handling Problems
  • Development and improvement

Why choose this apprenticeship

This qualification is for those who are currently working in or who wish to work as frontline members of staff in a customer-focused position within their company or organisation. They will have various forms of contact with their customers and have some authorities and responsibilities delegated to them. This qualification is designed for people who:

  • Have extensive customer service experience or are about to take up new responsibilities within the customer service field
  • Wish to receive recognition for their customer service experience
  • Are progressing from Customer Service Level 2, should they be in a position to receive more responsibilities

How the apprenticeship works

There are a total of seven units to be achieved to complete the qualification. These comprise of two mandatory units plus five others selected from a group of optional units.

Candidates will normally be expected to complete the award within six to nine months.

How the assessment works

As well as completing the required units, you'll also be required to write reports and statements to show your assessor how you meet the requirements of each particular section of the vocational qualification.

Assessments will be carried out on site at the candidate's workplace and will take approximately 1 to 1.5 hours.

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Prince's Trust