Find a Course

Keyword Search

Department Search

Department Course Location and Start Date
Business Skills ABCs of Supervising Others
Glasgow
  • From 14 Feb 2019
Edinburgh
  • From 2 Jul 2019
West Midlands
  • From 9 Jan 2019
This two-day workshop is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss, whether you are a team leader, a project manager, or a uni...
Business Skills Building Assertiveness
Glasgow
  • From 21 Feb 2019
Edinburgh
  • From 20 Mar 2019
West Midlands
  • From 10 Sep 2019
Assertiveness is a behaviour that many people aspire to develop more of. Assertiveness is behaviour that allows a person to express honest feelings in a straight forward way and to exercise personal ...
Business Skills Business Writing that Works (1 Day)
Please contact us for course dates
To be able to compile comprehensive and structured documents effectively and efficiently will give you a real sense of achievement, and a confidence boost. Learn how to capture your thoughts, facts, f...
Business Skills Communication Strategies
Edinburgh
  • From 19 Feb 2019
West Midlands
  • From 18 Dec 2018
This two-day workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communi...
Business Skills Conflict Resolution - Dealing with Difficult People
Glasgow
  • From 25 Mar 2019
Edinburgh
  • From 14 Jun 2019
West Midlands
  • From 22 May 2019
Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a jo...
Business Skills Critical Elements of Customer Service
Glasgow
  • From 23 May 2019
Edinburgh
  • From 11 Feb 2019
West Midlands
  • From 5 Nov 2019
Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you’re not assertive enough with demanding people?Do you struggle to solve problems? Do you know who your c...
Business Skills Dealing With Challenging Customers
Glasgow
  • From 24 Jan 2019
Edinburgh
  • From 30 Sep 2019
West Midlands
  • From 20 Aug 2019
Dealing with customers can be daunting even for the most experienced member of staff; customers can and do react to situations differently. This one-day course will help delegates deal face-to-face wi...
Business Skills Facilitation Skills
Please contact us for course dates
It is impossible to be part of an organisation today and not attend meetings. Staff meetings, project meetings, planning and coordinating meetings — they all take time. There has been a growing realis...
Business Skills HR Course for Non HR Managers
Please contact us for course dates
This is a three-day overview of human resource issues facing today's business owners and managers. You do not always have the expertise to deal with the many employee relationship issues you face, and...
Business Skills ILM Level 3 Award in Leadership & Management
Glasgow
  • From 5 Feb 2019
The ILM Level 3 Award in Leadership and Management is a qualification that has been specially designed to give practising or aspiring first line managers a solid foundation in their formal development...
Business Skills ILM Level 4 in Leadership & Management
Please contact us for course dates
The Level 4 Award in Leadership & Management is designed for new and aspiring middle managers. This course will help you to get to grips with your role, gain comprehensive business knowledge, and...
Business Skills Managing People
Glasgow
  • From 14 Jan 2019
Edinburgh
  • From 21 Jan 2019
West Midlands
  • From 4 Jun 2019
Organisations need a clear strategy and vision to succeed, and people are part of that process. It is widely accepted that a strong management team will enable a business to achieve its aspirations an...
Business Skills Minute Taker's Workshop
Glasgow
  • From 4 Mar 2019
Edinburgh
  • From 1 Jul 2019
West Midlands
  • From 4 Dec 2019
This course is designed to assist new and inexperienced minute takers to develop into their role. The role of a minute taker is arguably the most important role in a meeting. It has been said that if ...
Business Skills Motivating Your Workforce
Please contact us for course dates
It’s no secret. Employees who feel they are valued and recognised for the work they do are more motivated, responsible, and productive. This is a busy one-day workshop to help supervisors and managers...
Business Skills Negotiating for Results
Please contact us for course dates
People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace. ...
Business Skills Practical Trainer
Glasgow
  • From 28 Jan 2019
Edinburgh
  • From 29 Jul 2019
West Midlands
  • From 5 Feb 2019
Trainers evolve. They are usually recruits from other professions or positions, like teaching, writing, researching, or managing. One thing is clear: more and more people are becoming trainers, either...
Business Skills Presentation Survival
Glasgow
  • From 28 May 2019
Edinburgh
  • From 3 Oct 2019
West Midlands
  • From 23 Jul 2019
A great presenter has two unique qualities: appropriate skills and personal confidence. This confidence comes from knowing what you want to say and being comfortable with your communication skills. In...
Business Skills Professional Supervisor
Glasgow
  • From 21 Jan 2019
Edinburgh
  • From 9 Jan 2019
West Midlands
  • From 23 Oct 2019
In today’s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They haven’...
Business Skills Sales Accelerator - Public
Please contact us for course dates
This highly engaging and interactive course will help sales professionals realise their own potential while maximising the potential of their customer relationships.Our expert sales trainer facilitate...
Business Skills Skills for Admin Assistant
Please contact us for course dates
Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like the people we work with, or report to, at the very least we should be able...