Business Skills

Conflict Resolution - Dealing with Difficult People

Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they can’t deal with the difficult people in their lives.

This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life.

Course Dates

Locations Duration Course Dates Times Enquire
Glasgow 1 Day From 25 Mar 2019
  • 25 Mar 2019 09:00 - 16:00
09:00
1 Day From 1 May 2019
  • 1 May 2019 09:00 - 16:00
09:00
1 Day From 28 Jun 2019
  • 28 Jun 2019 09:00 - 16:00
09:00
1 Day From 4 Sep 2019
  • 4 Sep 2019 09:00 - 16:00
09:00
Edinburgh 1 Day From 14 Jun 2019
  • 14 Jun 2019 08:30 - 16:30
08:30
1 Day From 19 Aug 2019
  • 19 Aug 2019 09:00 - 16:00
09:00
1 Day From 9 Dec 2019
  • 9 Dec 2019 09:00 - 16:00
09:00
West Midlands 1 Day From 22 May 2019
  • 22 May 2019 09:00 - 16:00
09:00

Key Benefits

  • Recognise how your own attitudes and actions impact on others
  • Find new and effective techniques for managing negative emotions
  • Develop coping strategies for dealing with difficult people and difficult situations
  • Identify those times when you have the right to walk away from a difficult situation
  • Learn some techniques for managing and dealing with anger

Who Should Attend

When dealing with other people conflict sometimes arises; this course details best practice on how to resolve it when it arises, whatever the situation.

Prerequisites

No previous experience is required.

Duration
1 Day
Locations
  • Glasgow
  • Edinburgh
  • West Midlands

Enquire About This Course