Business Skills

Critical Elements of Customer Service

Have you ever encountered an unpleasant customer and not known what to do?
Do you worry that you’re not assertive enough with demanding people?
Do you struggle to solve problems? Do you know who your customers are?
Do you have individual and organisational goals to strive for?
This two-day workshop will help you in all of these areas, and more!

Course Dates

Locations Duration Course Dates Times Enquire
Glasgow 2 Days From 23 May 2019
  • 23 May 2019 09:00 - 16:00
  • 24 May 2019 09:00 - 16:00
09:00
2 Days From 26 Sep 2019
  • 26 Sep 2019 09:00 - 16:00
  • 27 Sep 2019 09:00 - 16:00
09:00
Edinburgh 2 Days From 11 Feb 2019
  • 11 Feb 2019 09:00 - 16:00
  • 12 Feb 2019 09:00 - 16:00
09:00
2 Days From 26 Aug 2019
  • 26 Aug 2019 09:00 - 16:00
  • 27 Aug 2019 09:00 - 16:00
09:00
West Midlands 2 Days From 5 Nov 2019
  • 5 Nov 2019 09:00 - 16:00
  • 6 Nov 2019 09:00 - 16:00
09:00

Key Benefits

  • Recognise that service delivery is an individual response value
  • Understand how your own behaviour impacts the behaviour of others
  • Develop more confidence and skill as a problem-solver
  • Communicate more assertively and effectively
  • Learn some ways to make customer service a team approach

Who Should Attend

Everyone who has a customer-facing role.

Prerequisites

No previous experience is required.

Duration
2 Days
Locations
  • Glasgow
  • Edinburgh
  • West Midlands

Enquire About This Course