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Course Summary
Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they cant deal with the difficult people in their lives.
This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life.
Course Prerequisites
No previous experience is required.
Key Benefits
Recognise how your own attitudes and actions impact on others
Find new and effective techniques for managing negative emotions
Develop coping strategies for dealing with difficult people and difficult situations
Identify those times when you have the right to walk away from a difficult situation
Learn some techniques for managing and dealing with anger
Who Should Attend?
This Conflict Management course is designed for professionals who want to thrive in their profession. This Conflict management course covers all the essential skills and knowledge needed to become specialised in this sector and to be confident in dealing with difficult people or difficult situations.
Course Certification
GTG Certificate
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If you'd like more information about any of our courses, please contact our customer support team.
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