We hope you will enjoy being a customer of GTG Training Limited, and we want to make sure your experience is as safe and useful as possible. Here you can find out what data we collect from you, how we use it, conditions where we may disclose this data to others, how we keep it secure and how our website works.
GTG Training Limited, a Company registered under the Companies Acts (SC290157) ("GTG", "we" or "us"), a subsidiary of the Arnold Clark Automobiles group and having its registered office at 454 Hillington Road, Hillington Park, Glasgow, G52 4FH and principal places of business in Glasgow, Edinburgh and the West Midlands at 149 Kilbirnie Street, Glasgow G5 8JH, 1330 South Street, Glasgow G14 OBJ, 1A Queen Anne Drive, Lochend Industrial Estate, Edinburgh EH28 8PL and Bearing Drive, Wolverhampton, West Midlands WV11 3SZ respectively.
GTG takes the issue of security and data protection very seriously and strictly adheres to guidelines published in the United Kingdom Data Protection Act 2018 and the General Data Protection Regulation (EU) 2016/679. We are notified as a Data Controller with the Office of the Information Commissioner under registration number Z5430075 and we are the data controller of any personal data that you provide to us. Any questions relating to this policy and our privacy practices should be sent to firstname.lastname@example.org .
What are our Obligations?
The law says that the personal information we hold about you must be:
- Used lawfully, fairly and in a transparent way.
- Collected only for legitimate purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
- Relevant to the purposes we have told you about and limited only to those purposes.
- Accurate and kept up to date.
- Kept only for as long as is necessary for the purposes we have told you about.
- Kept securely.
When you initiate interest to sign up to one of our courses you provide us with personal information. This can either be through contacting us on site or using our website to book onto courses the information which you provide us at this stage is important for us to register you onto and to administer the course to you. Here you will find details of what information we collect, why we collect it, and how long we will keep this information for:
- The personal information we require differs depending on the course and awarding body. Generally we require: full name; date of birth; gender; address; e-mail address; contact telephone number(s); special requirements; educational history; national insurance number; employment history; training role applied for; driver's license details; right to work in EEA; medical history; offending history; ethnicity; next of kin; and funding or payment details.
- All information which we collect will be stored securely on our servers. For the purpose of administering your qualifications we are required by both Skills Development Scotland (SDS) and the Education and Skills Funding Agency (ESFA) to retain personal information for 10 years, from the date of completion of the course. If you are on a commercial course your information will be retained for 5 years, from the date of completion of the course.
- If you book a course with us you have the opportunity to provide us with information about any special requirements, such as dietary requirements, that you may have. If you choose to provide us with information about your health, we will keep this information secure and it will be deleted from our system within 6 months from the date of completing the course.
In the event you make a public liability claim against GTG Training then Arnold Clark Insurance Services will retain a record of your full name, contact information, DOB, medical information, witness information and any 3rd party information. This must be kept for 30 years after the claim - in line with regulatory laws.
- In the event you make a complaint through our Customer Service department, we will collect your name, contact information, date of birth, proof of identification, and information pertinent to your complaint. This information will be retained for 7 years after the complaint Ã¢?? in line with regulatory laws.
- To make a branch or an online enquiry will need your name and contact information so that we can respond to your enquiry accurately and promptly.
Phone calls may be recorded, and any recorded calls will be retained for a maximum of 6 months and only be used for training and quality purposes and/or to prevent or detect crime.
If you to visit any site belonging to the GTG Training we use CCTV to monitor all of our premises, therefore your image and potentially your vehicle registration will be captured and stored for up to 8 weeks depending on the system used at the branch.
If you injure yourself on GTG premises then we are under a legal obligation to complete an accident form. This will include: full name; contact information; nature of injury; and description of treatment. We are legally required to retain these forms for 5 years after the incident then after they will be securely shredded.
- If you enter one of our competitions on any platform, we require your name, e-mail address and daytime telephone number so we can contact the winner. If you do not opt in to receive marketing then your data will be deleted following the outcome of the prize draw. Our competitions are subject to full terms and conditions which can be found here. One entry per person. All entrants will be considered, and the winner will be picked at random by the GTG Training Marketing team. Winners will be contacted by phone or e-mail after the prize draw. All prizes are non-transferrable and non-refundable. Entrants must be 17 years or older to enter and claim a prize from any of our competitions which can be found here.
- Occasionally, we may use your e-mail address to send you information about changes to this website, we will ask you for permission to do so.
- We monitor visitor usage patterns to help us continually improve the site.
- Our data retention periods are reviewed regularly and we will only hold your personal data for as long as is necessary for the relevant activity, or as required by law or as set out in any relevant contract we have with you.
It is your choice whether you receive information such as marketing from us and you can select this by ticking the relevant boxes on the form where we collect your information. We will not contact you for marketing purposes unless you have given your prior consent. If you have agreed to receive marketing from GTG we may e-mail to inform you of new products or services we believe may be of interest to you. If, at any time, you no longer wish to receive this information, please send a written request to email@example.com .
All of our email marketing correspondence gives you the option to opt-out of receiving further marketing emails. Please note that you will still receive emails directly related to an enquiry you have submitted via our contact form.
If you have opted-in to receive marketing material from us, we will use your name and email address to send out this information.
You may request, at any time, a copy of the personal information the company holds about you, at no cost. Should you wish to access or update the personal information that we hold, please contact us by sending a written request to Customer Services Department, Arnold Clark Automobiles Limited, 454 Hillington Road, Hillington Park, Glasgow, G52 4FH or firstname.lastname@example.org .
If you wish to have the information the Company holds on your person removed, please request this in writing to Customer Services Department, Arnold Clark Automobiles Limited, 454 Hillington Road, Hillington Park, Glasgow, G52 4FH or email@example.com - as long as your information is not pertinent to the completion of a contract or required for any legal reason it will be removed.
If you are concerned that we are not using your information in accordance with the law, or are not satisfied with our response to a request made above, then you can complain to the Information Commissioner's Office.
The Information Commissioner in Scotland can be reached by the following means;
The Information Commissioner's Office - Scotland
45 Melville Street
Tel: 0303 123 1115
The Information Commissioner in England can be reached by the following means;
Information Commissioner's Office
Tel: 0303 123 1113
Please be aware that the transmission of information via the internet is not always completely secure. Although we will do our best to protect your personal data, we cannot guarantee the complete security of your data transmitted to us electronically; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to restrict unauthorised access.
All credit/debit card data taken through our website is encrypted in accordance with PCI-DSS.
We store your data on secure servers inside the European Economic Area (EEA).
Some of our third party contractors are based outside of the EEA however, we have strict control over how and why your data can be accessed. By submitting your personal data, you are consenting to this transfer, storing or processing. If we transfer your data outside the EEA we will take steps to ensure that appropriate security measures with the aim that your rights continue to be protected as set out in this policy.
As a subsidiary of Arnold Clark Automobiles Limited we may disclose your personal information to another member of our group, which means our ultimate holding company and its subsidiaries as defined in section 1159 of the UK Companies Act 2006 - Arnold Clark Finance Limited (SC039597), Arnold Clark Insurance Services Limited (SC192797), Harry Fairbairn Limited (SC043023), Assure Alarms Limited (SC139217) and Towquest Limited (02299882).
We may disclose your personal information to third parties under the following circumstances:
- If we sell any business or assets, in which case we may disclose your personal data to the prospective buyer of such business or assets.
- If Arnold Clark Automobiles Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
- We work with various third party providers to help us deliver our products and services, and we only disclose your information as far as is necessary to provide the service. However, we have contracts with third party suppliers we will have completed necessary security checks and full due diligence to ensure that your data is kept safe once passed to the third party. The majority of third parties only have the right to use your data to complete an obligation, they do not have marketing rights over your data. Your data is used including in the following circumstances:
- We may contract a data cleansing organisation to ensure all data is accurate and up to date.
If your course requires external examiners your details will be passed to them for the purposes of testing.
- If you require a medical for your course then the doctor that does this medical will be the controller of this data and he will pass to us and the DVLA only the pass or fail status.
- All phone call recordings are kept by a third party who only have processing rights over your data and will not contact you.
Cookies are small text files, placed on your hard disk by a web page server. They are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
We will use encrypted information gathered from the cookies to improve your online experience with GTG Training.
Some of the cookies we use will expire after you close the browser window. These are called session cookies. Some cookies last longer than this, because they are used to identify return visits to the website. Please note that cookies do not harm your computer or any software you may have.
Types of cookies:
- Session cookies are deleted when you leave our websites. They help keep track of your progress so you don't have to enter the same information more than once.
- Persistent cookies stay on your device after your browsing session has ended. They will remember settings, preferences and details for the next time you use the websites.
- First party cookies are set by the website owner, i.e. GTG.
- Third party cookies are set by other parties, such as Google and Twitter.
- Necessary cookies are required for the operation of our website.
- Performance or analytical cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, for example, remember your preferences.
|__utma||Persistent, Third Party||Refers to the number of times you have visited our website and the first and the last visit times.|
|__utmb||Session, Third Party||Google Analytics cookies that contain timestamps of time you enter and leave our website.|
|__utmc||Session, Third Party||Google Analytics cookies that contain timestamps of time you enter and leave our website.|
|__utmz||Six months, Third Party||Google Analytics cookie that tracks which search engine you have used to come to this website, which keyword(s) you used to find the website, which link(s) you have clicked on within the website and where you were located when you clicked that link.|
|__utmt||Session, Third Party||Google Analytics cookie that tracks which search engine you have used to come to this website, which keyword(s) you used to find the website, which link(s) you have clicked on within the website and where you were located when you clicked that link.|
|_ceg.s||Session, Third Party||Crazy egg cookie that tracks visitor sessions.|
|_ceg.u||Session, Third Party||Crazy egg cookie that tracks visitors on our site.|
|__distillery||One year, Third Party||Wistia video player cookie which remembers video playback position.|
|backLink||GTG||This is used to enable you to go back to the page you were on previously.|
If you accept the additional cookies to run during your session we may then collect information about your computer in the form of server logs, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions. Disabling cookies ensures that your IP address will not be recorded.
We recommend that you accept cookies, as we use them to:
- Customise elements of our website's layout and content, and test different designs of our websites to improve your experience.
- Recognise when a user has visited before, meaning we can see how many unique visits we receive. We can then make sure the websites are easy to use and have enough capacity.
- Remember your preferences and settings, such as text size and language.
- Recognise your device so you don't have to provide the same information during your visit, or on subsequent visits.
- Help us identify errors and resolve them effectively.
- Establish what information is relevant to you while you are browsing our websites.
- Collect statistical, anonymous information about how our visitors use/interact with our digital services so we can improve them.
- Learn which parts of our websites are most popular and improve them.
- See how effective our online messages are.
However, you can choose to decline cookies by changing your browser settings.
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
The website may offer you the opportunity to share or follow information about us (or the website or our Services) using third party social networking functionality (such as through "share this", "like" or "follow" buttons).
We offer this functionality in order to generate interest in us, the website and our Services among the members of your social networks, and to permit you to share and follow opinions, news and recommendations about us with your friends. However, you should be aware that sharing personal or non-personal information with a social network may result in that information being collected by the social network provider or result in that information being made publicly-available, including through Internet search engines.
Changes to our Privacy & Cookies Policy
Any changes we may make to our privacy & cookies policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
This policy was last updated: 30th July 2019.