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Course Summary
Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you're not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual and organisational goals to strive for?
This two-day workshop will help you in all of these areas, and more!
Course Prerequisites
No previous experience is required.
Key Benefits
- Recognise that service delivery is an individual response value
- Understand how your own behaviour impacts the behaviour of others
- Develop more confidence and skill as a problem-solver
- Communicate more assertively and effectively
- Learn some ways to make customer service a team approach
Who Should Attend?
Anyone who has a customer-facing role.
Course Certification
GTG Certificate
Get in touch
If you'd like more information about any of our courses, please contact our customer support team.
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